WARRANTY & SERVICE

DPA Microphones A/S (“the Manufacturer”) hereby declares that all microphones and digital audio interfaces produced and supplied by the Manufacturer are covered by a warranty as listed below. This warranty covers defects in material and workmanship under normal use as outlined in the user manual. The warranty period is counted from the date of initial purchase from the Manufacturer.

Warranty period

• 4000-series pencil microphones and preamplifiers - 5 years
• 2000-series pencil microphones - 2 years
• 6000-series lavalier microphones - 2 years
• 4000-series lavalier microphones - 2 years
• Headset microphones - 2 years
• Instrument microphones - 2 years
• Surround sound microphones and kits - 2 years
• 4000-series handheld microphones and wireless adapters - 5 years
• 2000-series handheld microphones and adapters - 2 years
• Accessories and adapters - 2 years

Validity

The warranty covers the mechanical functionality of the microphones in compliance with the documented and published specifications by the Manufacturer. Under certain circumstances, the customer can be required to document the date of purchase.

Exemption

The warranty does not cover damage, deterioration or loss caused by:
a. Direct, indirect, incidental and consequential modification, alteration, or repair by any unauthorized party
b. Mishandling by the customer or any unauthorized party having accessed the product without authorization
c. Wear and tear
d. Events categorized as force majeure or any other sources beyond the control of the Manufacturer
e. Another device that is connected to the product
f. Damage resulting from accidents, misuse, abuse, tampering or failure by the customer or an unauthorized party to follow normal operating procedures outlined in the user manual.
g. General maintenance and servicing

Service

If you need to have your microphone repaired, please contact the place where you purchased your microphone, and they will send the microphone to the nearest authorized DPA service center. It will undergo test and repair at the service center. After the repair, the microphone will be returned to you clean and buffed.

Matched stereo pairs that are sent in for repair are rematched. Surround-matched kits will be returned to the factory in Denmark to undergo a multi-match calibration.

If the microphone is covered by the warranty, this service is free of charge. For out-of-warranty repairs, a service fee will apply.

If you wish to contact our service department fill in our contact form here.

Discontinued products

DPA Microphones reserves the right to discontinue products for several reasons, including but not limited to changes in market demand, technological innovation, new product development, scarcity of raw materials or the availability of updated versions of the same product.

When a microphone is discontinued, it will no longer be available for purchase.

Owners of discontinued microphones are entitled to service repairs from DPA Microphones for at least the duration of the announced warranty period, starting from the date DPA last offered the product for sale.

After the warranty period expires, the discontinued product is considered obsolete, and spare parts and support will be phased out accordingly. DPA Microphones will make reasonable efforts to ensure that the obsolescence does not impede our ability to provide repair and service, contingent on the availability of necessary parts.

For more information, please contact us, and we will be pleased to assist you.

Adapters

DPA adapters are covered by warranty for a period of two years. The same procedure applies for adapter repairs as written above.